Quality Policy
The Bethlehem Chamber of Commerce & Industry is committed to providing its services to the members of the General Assembly that meet their needs within the business sector. The Chamber strives to achieve the highest levels of satisfaction, reaffirming its dedication to excellence and supporting its vision, mission, and strategic objectives. In recognition of the importance of this commitment, top management is dedicated to the following:
1. Establishing, implementing, and reviewing the Quality Management System based on the requirements of the international standard ISO 9001:2015.
2. Developing and maintaining the Quality Policy as documented information.
3. Communicating the policy internally at all administrative levels and ensuring that it is understood and effectively applied.
4. Communicating the policy with members of the General Assembly and relevant interested parties through appropriate communication channels.
5. Complying with applicable laws, regulations, and related statutory and regulatory requirements.
6. Delivering high-quality services that meet the needs and expectations of members and interested parties.
7. Conducting surveys and gathering feedback, analyzing it, and addressing it to support continual improvement.
8. Identifying and evaluating risks and opportunities periodically through a proactive and preventive approach.
9. Implementing a periodic internal audit program to ensure system effectiveness.
10. Holding regular management review meetings to evaluate performance and identify opportunities for improvement.
11. Selecting, evaluating, and approving suppliers to ensure quality and cooperation with the best partners.
12. Providing adequate resources and clearly defining roles and responsibilities.
13. Providing training and development opportunities for all employees at all administrative levels based on training needs.
14. Commitment to continual improvement across all Chamber activities.
15. Determining and evaluating the impact of climate change on the Chamber’s activities and operations.
This policy is subject to periodic review and serves as a reference for ongoing planning and assessment to achieve institutional excellence.